Yes, you have the right to cancel your order up to 14 days from receipt. However, a refund will only be provided if the item is returned in a saleable condition. If the item has already been sent to you, you will need to pay for return postage.
Initially, you will need to pay return postage to get the item to us for review. If we agree that the item is faulty, we will refund return postage but this is limited to the operator’s standard basic rate only and excludes premium services such as Special Delivery.
Yes, providing the item is faulty, you have the right to request a refund up to 30 days from receipt. Please email us at email@example.com so we can understand what is wrong and how we can help.
Yes, it is normal for hams and particularly shoulders to have a healthy portion of fat - usually between 40% and 50% by weight. If the fat portion on your purchase seems excessive, please contact us so we can discuss. Photographs are also really useful to help us review ahead of deciding whether to return an item.
Actually, yes. Once exposed to air, a bluish-white mould may appear on the surface of the ham. This is completely normal and is part of the natural maturing process. This mould can be wiped off using olive oil and a cloth and does not affect the quality of the product.
This is nothing to be alarmed about - this is completely normal and does not affect the quality of the product. As the meat slowly loses water, tiny white crystals can form from amino acids within the muscle. This is very much part of the natural process and is more common in meat that has been cured over a longer period.
The outer rind of the ham is bitter and should be removed before slicing and serving. If you do not clean the ham as described in the cutting guide, it is possible that the bitterness of the rind could transfer onto the ham and affect the taste. We recommend that you cut away the rind and outer fat and if the flavour issue persists, please contact us to discuss.
If after inspection (and in consultation with the producer) we determine that the product is not faulty, we can either return the product to you (at your cost) or dispose of the item
We hope that the answers to your questions are in this section. If you haven’t found what you’re looking for, you can contact us or click on the Returns Policy section of our website to read the returns policy in full.
Our returns policy can be found here. You can contact us by email (firstname.lastname@example.org) or telephone 07498 498933 (Between 10am and 5pm Monday to Friday)